BMF Creative Interiors Product Helpline: 0113 266 00 96

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Delivery information

BMF's Standard UK Mainland Delivery

For all orders over £500 we offer a free delivery service to most UK mainland addresses (England, Scotland, Wales but exludes some Highland areas)  Please contact us if you would require overseas or offshore delivery, Northern Ireland or Highlands. The FREE delivery is provided on a named weekday only service and we will contact you to arrange a suitable delivery day.  Once your order has been processed, you will be contacted either by email or you may receive a telephone call from BMF or our appointed carriers to arrange your delivery.

  •  Lead times are usually 3-5 working days for stock items, 7-14 working days for non stock items.  If your item will be outside of these lead times, we will inform you as soon as we can.
  •  Deliveries usually take place between 0800 and 1800 Monday to Friday and you will need to be present to accept your delivery. 
  • We do offer upgrade services for an additional charge, such as 2 man delivery - to a room of your choice, specified day, timed and Saturday deliveries.  These can be booked on the website or call us for more information.
  • Larger items are usually delivered on pallets and brought on large wagons.
  • There will be one delivery driver unless you have selected the 2 man upgrade service. 
  •  Remember, if it doesnt fit through your letter box, you need to be in.
  • BMF Limited recommend you do not arrange your installation date or installer prior to receipt of your full and complete order as delivery dates can not be guaranteed and occasionally delays, errors or even damages in transit may occur  .  BMF Limited do not accept liability for any charges you may incurr in these circumstances.

ACCESS: Please advise BMF of any potential access difficulties such as steps to your property, narrow streets, gravel driveways and parking restrictions so we can inform the carriers.  Larger items are usually delivered on pallets and brought on large wagons.

TAKING YOUR DELIVERY: 

  • Your order will be delivered between 0800 and 1800 Monday to Friday to the address provided.  
  • If you order more than one item, these may be shipped individually and received in separate consignments.
  • Small items will be delivered by a courier or through standard post. Larger items or multiple item orders are usually delivered on a pallet. 
  •  You may not receive any contact from the carriers on your arranged day, prior to them making your delivery.
  •  There will be one delivery driver who will help as far as he or a pallet truck can work safely, but we suggest you have at least one other person to help you as your order may be large, bulky or heavy. 
  • Your order will be brought to the nearest point, depending on the above factors.  The driver will be unable to move pallets across gravelled or unfinished driveways, through narrow openings or up steps. 
  •  Unfortunately due to insurance and health and safety issues, the driver is not able to move the goods inside the property for you. 
  • BMF use third party carriers to make deliveries on our behalf.
  •  Please check your goods carefully and thoroughly before signing and accepting the delivery.  Damages found after the delivery has been signed and accepted in good condition may incur charges for replacement products or parts.  Signing unchecked does not overide these terms or those of the carriers.  You may sign for the item as damaged or refuse to accept the delivery but you will need to contact us within 24 hours to notify any damages.

FAILED DELIVERIES/ REDELIVERY:

  • Charges will be applied for the redelivery of failed deliveries. 
  •  Items with FREE delivery are still liable for redelivery charges if you were not present to accept the delivery on the agreed date.
  •  Remember, if it doesnt fit through your letter box, you need to be in.