BMF Creative Interiors Product Helpline: 0113 266 00 96

Kitchens | Bathrooms | Wood Burning & Multi Fuel Stoves | Bio Ethanol Burners Outdoor Living

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"Thanks for making the process so easy, your technical guy was extremely helpful, and I’ll be using you again I’m sure"
Miss Newton

Terms & conditions

TERMS & CONDITIONS

Payment Terms
We accept payment by all major credit / debit cards, finance terms as set out by us (BMF Limited /Close Brothers Finance), and direct bank transfer. Please note that 

We cannot ship any goods until payment has cleared in full, and please allow up to 10 (ten) working days for cheque payments to clear before we can dispatch.
Thirty day credit facilities can be arranged only for bona fide government, local authority and educational purchasers.
Delivery

Subject to stock availability, most orders will be dispatched within 3-5 working days. We aim to ensure that all orders are dispatched within 5-7 working days
of order. In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable. Most orders are
shipped by a nationwide recognaisable courier and are insured against loss or damage until signed for by you. It is important to inspect the items for damage
before you sign for delivery. Delivery is generally by 2-3 day courier service but please allow up seven working days after despatch for delivery. Whilst we do
everything possible to expedite the processing of your order, if delivery is time-critical we recommend you contact us prior to ordering to ensure we can meet
your requirements.
Please note that the carriage cost quoted applies to UK mainland addresses only. Offshore addresses are subject to a surcharge, as imposed on us by our
courier. If you are in Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands or any other offshore location, please email or call us
on 0113 2660096 before ordering, to confirm carriage costs. Please note that we will do our utmost to keep any surcharges to a minimum and absorb some of the
cost where possible.
Goods

We cannot warrant the suitability of goods for a particular purpose, and you should check specifications with your installer and compatibility with ourselves
or manufacturers before ordering. Goods are not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the
event of non-availability of goods we will contact you to arrange alternatives or cancellation where applicable. All prices quoted include VAT at the current
rate of 20%. All goods remain the property of Bmf limited until paid for in full.
Prices and manufacturers specifications are subject to change without notice and are as shown on our website at the time of ordering, which overrides any
printed or other marketing literature.

Returns
In the event of failure or unsuitability of any item purchased the following will apply:

Items defective on arrival (DOA): If an item proves to be faulty on delivery or within seven days of delivery we will aim to send a replacement within two working
days (if in stock) and arrange collection at our cost of the defective item.
Items defective within three months of purchase: Items faulty within ninety days of purchase will be collected at our cost and repaired or replaced within
seven days(if in stock), at the discretion of ourselves or the manufacturer.
Items defective within warranty period: If an item proves to be faulty after ninety days, you are responsible for returning the item to us. We will repair or
replace at our discretion, and aim to return to you within seven days.
Items returned under fourteen day satisfaction guarantee: Items purchased in error, or found to be unsuitable may be returned within fourteen days of delivery
for credit or refund, provided they are returned in 'as new' and 're-saleable' condition, complete and with original packaging. You are responsible for the
cost of return carriage and £25 per box of the original purchase price will be retained to cover outgoing carriage costs.
If you are unable to send any item back to us, we can collect for a nominal charge of £55 per box.
For any of the above circumstances, our returns form must be completed and a returns authorisation number issued before we can proceed.
If we have collected any item which proves not be faulty, then the customer shall be liable to pay for the uplift and delivery charge. If we have arranged any
collection from a customer, and the customer is not at home at the agreed time then we will either charge a £25 journey fee (charged to us by our courier), or
ask that the item be returned by the customer directly.


Consumer Protection
In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. The 

goods must be unused, boxed, with all accessories, and in as new condition. Any claims for damage, and mis-shipping must be made within seven days of receipt.
After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. We reserve
the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned
item. In the case of a refund (when the sale has been cancelled) we will retain £25 of the purchase price to cover the initial outgoing carriage costs. Also we
will charge a collection fee of £55 per box if the customer cannot return the goods themselves. These terms and conditions do not affect your statutory rights.
All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance
Selling Act 2000.

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 

1998) and according to the Which? Web Trader Code of Practice. We do not pass on ANY customer's personal details to any other company or organisation for any
reason. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not
email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. If you wish to be removed
from the list simply reply to it with "unsubscribe" in the subject. The type of information we will collect about you includes: your name, address, phone
number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold
will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it
promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader
Code.


Privacy Statement
BMF Store is a trading style of Bmf Limited.

This site (bmstore.co.uk) is operated by us, namely BMFlimited. The site is copyright © Bmf Limited 2012. Any unauthorised use of any aspect of this site
is strictly prohibited.

When you use the Website, you may provide us with personal information regarding you. We use this to confirm any details, fulfil your orders, deal with your
queries, send you information about our products and services and for the purposes of record keeping. Stovesaver.co.uk will never pass on your details to any
third party.

You are entitled to ask for a copy of the personal information we hold on you to correct inaccuracies. You may also update your personal information or
preferences at any time by contacting us at info@bmfstore.co.uk or writing to us at BMF Store 248 Meanwood Road, Leeds, Ls7 2HZ

Third party Internet sites that you can link to through this site are not covered by this policy, so we urge you to be careful when you enter any personal
information online. We accept no responsibility or liability for these sites.

If you have any questions about this privacy statement you can contact us by e-mail or post at the above address.

Cookies
Unless you have adjusted your browser settings to refuse cookies we will take this as your agreement for us to use cookies.

• Cookies are text files that are stored on your computer or mobile device for recording and tracking visits to a website. We use both session ID cookies and
persistent cookies and if you would like to know more about these then please click the link below.

• We use session cookies to make your website experience easier on our site and these cookies will expire when you close your Internet Browser. Persistent
cookies remain after you close your browser on your machines hard drive. These can be removed by changing the settings of your Internet Browser to ‘clear
cookies’. To find out how to do this on your particular Internet Browser please visit this website allaboutcookies.org.

• The use of cookies during your visit enable us to tailor and enhance your experience on our website. We use it to make changes that mean our content is more
compelling and engaging. By agreeing to the terms of this privacy policy, you consent to the cookies referenced above being dropped onto your machine.

• We use analytics software, to collect non-personally identifiable information about you which enables us to understand how you use our website. We do not
have access to or control over these cookies. By agreeing to the terms of this privacy policy, you consent to the cookies referenced above being dropped onto
your machine.

Disclaimer

All advice given is for guidance only.  BMF Limited doesn't know the exact situation or circumstances of your home and/or quality of the products already in place.  Although the advice will be based on the details submitted by you, any person who relies on the advice provided by BMF Limited given by email, phone or which is contained in our website, does so entireley at their own risk.  BMF Limited therefore accepts no duty or liability whatsoever, other than to act honestly and in good faith.